Refund policy
RaeJae's Treasures Store Policies
Welcome to RaeJae's Treasures! We truly appreciate you supporting our small, family-owned business. Every order is created, packaged, and prepared with care. If you ever have questions about an order, a product, or our policies, please don't hesitate to contact us at RaeJaesTreasures@icloud.com. We're always happy to help!
Handmade Items
Many of our products are handmade and made to order. Because each item is individually crafted, slight variations in color, placement, or design may occur. These small differences make every piece unique and are part of the handmade charm.
If you have any questions before ordering, please email us at RaeJaesTreasures@icloud.com.
Personalized & Custom Orders
Please carefully review all personalization details before submitting your order.
Customers are responsible for ensuring all names, dates, colors, photos, spelling, and other custom information are correct. RaeJae's Treasures is not responsible for errors submitted by the customer.
Because personalized and custom items are made specifically for you, they cannot be canceled, returned, or exchanged once production has begun unless the item arrives damaged or we made an error.
Questions before placing your order? Contact us anytime at RaeJaesTreasures@icloud.com.
Processing Time
Current processing times are listed on each product page.
Processing time does not include shipping time. During holidays, sales, vendor events, or high-volume periods, processing times may be extended.
If you need an item by a specific date, please contact us before placing your order at RaeJaesTreasures@icloud.com.
Shipping Policy
Once your order has shipped, tracking information will be provided when available.
RaeJae's Treasures is not responsible for shipping delays caused by the carrier, weather, holidays, or circumstances beyond our control.
Please verify that your shipping address is correct before placing your order. We cannot be responsible for packages delivered to an incorrect address provided by the customer.
If your package appears lost or delayed, please contact us at RaeJaesTreasures@icloud.com, and we'll do our best to assist you.
Returns & Exchanges
Because many of our products are handmade and personalized, we do not accept returns or exchanges on custom or personalized items unless they arrive damaged or we made an error.
Non-personalized items may be eligible for return within 14 days of delivery, provided they are unused, in their original condition, and in their original packaging.
How to Start a Return
To start a return, please contact us at RaeJaesTreasures@icloud.com.
If your return is accepted, we'll provide a return shipping label (when applicable), along with instructions on how and where to send your package.
Returns must be approved before being mailed. Items returned without first contacting us and receiving approval will not be accepted.
Please send approved returns to:
RaeJae's Treasures
22814 Ross Station Rd.
Seaford, DE 19973
If you have questions about whether your item qualifies for a return, please email RaeJaesTreasures@icloud.com.
Damaged or Incorrect Orders
Please inspect your order upon arrival.
If your order is damaged, defective, or incorrect, contact us within 7 days of delivery at RaeJaesTreasures@icloud.com. Please include your order number along with clear photos of the item and packaging so we can evaluate the issue and make it right as quickly as possible.
Refunds
Once we receive and inspect your approved return, we'll notify you by email regarding the status of your refund.
If approved, your refund will automatically be issued to your original payment method within 10 business days.
Please remember that your bank or credit card company may require additional time to process and post your refund after it has been issued.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at RaeJaesTreasures@icloud.com.
Product Photos & Colors
We make every effort to accurately display our products. However, colors may vary slightly due to differences in phone, tablet, or computer screen settings.
Local Pickup & Vendor Event Orders
If local pickup is offered, you will be notified when your order is ready.
Orders selected for pickup should be collected within a reasonable timeframe after notification.
For vendor event pickups, orders must be placed by any posted deadlines to guarantee availability.
Questions about pickup or event orders? Contact us at RaeJaesTreasures@icloud.com.
Order Changes & Cancellations
If you need to make changes to your order, please contact us immediately at RaeJaesTreasures@icloud.com.
While we'll do our best to accommodate your request, we cannot guarantee changes or cancellations once production has begun.
Contact Us
We love hearing from our customers! Whether you have a question about a product, need help with an order, or simply want to reach out, we're here to help.
📧 Email: RaeJaesTreasures@icloud.com
Thank you for supporting RaeJae's Treasures. Your support means the world to our family and allows us to continue creating handmade gifts, personalized keepsakes, and unique treasures made with love.